Refund policy

Most of our products have a flexible fit due to highly adjustable straps.  Don't hesitate to contact us if you are uncertain about our sizing.

REFUNDS

1. Within 14 days of receipt of your order - Contact us to inform us at cs@valentinlingerie.com that you wish to return/exchange and to confirm the return address. 
2. Pack order in original packaging and state your order number on your package.
3. Within 14 days - Send to us via post (please ensure all postage has been paid for).

INTERNATIONAL (outside Hong Kong) - Please mark as a return with no commercial value to avoid unnecessary customs charges. A flat rate of HK$150 will be deducted from your return as processing fee.

To be eligible for return, merchandise must show no signs of wear and must be accompanied with all original tags. *Please note: briefs and bodysuits are not refundable for hygiene reasons. Valentin Lingerie reserves the right of final decision.

 

EXCHANGES

If you would like to exchange your item for a different size, please email us within 14 days of your order at cs@valentinlingerie.com for arrangements. If you wish to exchange for a different style, please initiate a return for your original item and put in a new order instead.